Hello to the programa de afiliados Incaspin Casino Rewards Program, created solely for our enrolled members in Spain. This set of terms outlines anything you need to know about how the program works, from accumulating points on your favourite games to obtaining exclusive rewards and benefits. By signing up for our loyalty program, you acknowledge these rules, so we recommend you to read them carefully. Our goal is to provide a transparent, fair, and engaging experience that compensates your play and commitment over time. If you have any questions after reviewing the following sections, please get in touch with our support team—we are always here to help.
Entitlement and Automatic Enrollment
All joining Incaspin Casino players who have fully validated their account and live in Spain are directly registered in the reward program as soon as they place their first real-money deposit and place a eligible wager. There is zero separate application process or opt-in needed, which implies you begin earning points from your very first bet. To remain eligible, you must hold a single active account and ensure that your personal and payment details stay up to date. The program is open exclusively to people who are at least eighteen years of age, as stipulated by Spanish gambling regulations, and any breach of the age stipulation will result in prompt deletion from the program.
Employees of Incaspin Casino, its partners, and any third-party service providers directly engaged in the program’s operation are not authorized to participate. We also keep the entitlement to bar any user who has earlier self-excluded or whose account has been temporarily paused due to controlled gaming actions. Registration is personal and intransferable, and we firmly ban the employment of scripted routines or automations to produce fake game activity. In case we identify any form of manipulation, the account will be subject to invalidation, and all accrued points will be forfeited without previous notice. By staying active, you reconfirm your entitlement perpetually.
Level Perks and Special Advantages
Each membership tier unlocks a collection of exclusive benefits designed to enhance your gaming experience and acknowledge your loyalty in practical ways. Bronze members enjoy access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members receive a dedicated account manager who can assist with personalised offers and priority support, plus a guaranteed birthday bonus that is credited automatically during the birthday month. At the Diamond level, we include bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits discussed individually. All tier-specific perks are subject to periodic review, and we may offer seasonal surprises that are activated only for top-tier members, making sure that the program remains fresh and competitive.
Account Security and Programme Compliance
Keeping your loyalty account safe is a shared responsibility. You are not to share your login details or permit another person to use your account to earn points, as this represents a serious breach of the loyalty terms. We actively monitor account activity for suspicious patterns, such as rapid point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will bring about the immediate closure of all related profiles and the loss of all accrued points. Spanish members should also be aware that your loyalty profile data is handled solely for administering the program and is never sold to third parties. If you detect unauthorised access, contact support without delay.
Status Ranks and Movement
The loyalty program features multiple rank levels, beginning from Bronze and progressing up through Silver, Gold, Platinum, and Diamond. Your advancement through these tiers is determined by the total number of loyalty points you accumulate over a rolling evaluation period that begins from your enrolment date and restarts at the end of each calendar half-year. As soon as you achieve the required point threshold for the next level, your account is promoted automatically, and you will immediately begin receiving the improved benefits associated with that tier. Spain members can track their current progress and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not gathered enough points to preserve your current level, a soft downgrade will take effect. For example, a Platinum member who no longer meets the Platinum point requirement will be moved to Gold rather than sliding all the way back to the starting tier. This buffer is intended to reward consistent play and give you a fair chance to restore your status during the next cycle. Points collected during a higher-tier period do not expire when a downgrade happens, and any tier-based perks that were already granted, such as birthday bonuses, continue to be valid for the remainder of their validity window.
Point Validity and Forfeiture Rules
Accumulated loyalty points will expire if your account remains totally dormant for a duration of one hundred and eighty consecutive days. Dormancy is described as no real-money wagers, zero deposits, and no logins during that time frame. Once points become void, they are irreversibly deleted and will not be reinstated, even if you later resume play. To keep your balance active, just log in to your account or submit a eligible bet at least once every six months. We send automatic email reminders to Spain members before any points are lost, offering you a fair opportunity to redeem them. This expiry policy guarantees the program remains viable for all participants and stops dormant balances from building up endlessly.
In addition to inactivity-based expiry, we maintain the right to confiscate all or part of a member’s loyalty points in cases of proven fraud, collusion, chargeback abuse, or any significant breach of our general terms and conditions. If an account is terminated voluntarily, any leftover points are confiscated right away and will not be relocated to another player or converted to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will lose all earned points. For incomplete forfeitures following a minor terms violation, only points accumulated during the pertinent period of misconduct are subtracted, and we will notify you in writing of the precise adjustment made.
Cashing in Loyalty Points
Once you have collected a minimum number of loyalty points, you can exchange them for a range of rewards available in the loyalty store. The most common redemption options include bonus cash with fixed wagering requirements, free spins on selected slot titles, and occasionally special merchandise or tournament tickets. Each reward type clearly displays the number of points required and the associated terms, so you can make an educated choice before confirming the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet right away. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests are final once submitted, and points spent are permanently deducted from your loyalty balance. We do not permit the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period except where noted. There is no restriction to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error causes a reward being issued without sufficient point deduction, we reserve the right to rectify the balance and cancel the associated bonus funds. Always check the specific reward details before confirming.
Accumulating Loyalty Points
Loyalty points at Incaspin Casino are earned every time you make a real-money wager on eligible casino games. The speed at which points increase varies by the game category, with slots generally adding at the highest portion and table games, video poker, and live dealer games adding at a reduced rate that is clearly displayed in the game rules. We do not give points for wagers made using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are calculated based on the settled wager amount, and they are credited to your loyalty balance as soon as the game round is settled and confirmed by our system.
To prevent bonus abuse and ensure fairness, we enforce a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not collect points even if the outcome is good. The conversion ratio between euros wagered and loyalty points may vary periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be purchased, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically removed from your total. All awarded points are rounded down to the nearest whole number.
Programme Modifications and Discontinuation
We regularly assess the loyalty program to ensure it stays equitable, engaging, and compliant with Spanish and European regulatory standards. As such, we reserve the right to adjust these rules, adjust earning rates, restructure tiers, or alter the available rewards at any time. Whenever a material change is planned, we will alert all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be applied without prior individual notice, but they will always be displayed in the updated terms published on our website. Your continued participation after the modification date implies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will communicate the effective closure date to all members with at least sixty days’ notice. During the notice period, you will retain full access to your points balance and reward store, and we will prompt everyone to use any points before the final day. Points that remain unused after the program ends will lapse and will not be compensated with cash or any other form of credit. We assure that no negative retroactive changes will be imposed to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is handling you equitably at every stage.
FAQ
What is the process for joining the Incaspin Casino loyalty program as a Spain member?
You are not required to sign up on your own. Every registered player who completes the full verification process and makes a primary real-money deposit is instantly enrolled. There is no opt-in fee or form to fill out, so you start earning loyalty points from your initial qualifying bet. Merely play eligible games, and your advancement will be monitored in your account dashboard.
Can I combine points from multiple accounts or pass them to a friend?
No way. The loyalty program is solely limited to one account per person, and points are cannot be transferred under any conditions. Pooling points across different accounts, even if they belong to the same home, is not allowed and may lead to point forfeiture. If you by mistake created a duplicate account, contact support to resolve the issue before attempting any withdrawal.
What happens to my loyalty points if I fail to wager for a extended time?
If your account shows zero real-money action, zero deposits, and zero logins for 180 consecutive days, all remaining loyalty points will be forfeited. We send advance email reminders to Spanish members before expiry, so you have an opportunity to avoid forfeiting your points. A single sign-in or a small qualifying bet is adequate to reset the inactivity timer and keep your points.
Are tier-based benefits like faster withdrawals apply immediately after upgrading?
Correct. The moment you collect enough points to reach a higher tier, your benefits are activated automatically and are usable right away. For example, if you achieve Gold status, faster withdrawal processing times apply for all pending and future cashout requests. There is no waiting period, and your upgraded status is visible instantly in the loyalty dashboard.
Are there any restrictions on which games count towards earning points?
Most real-money casino games add to point accumulation, but contribution rates vary. Slots typically earn points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers made with bonus funds or free spins are not eligible from earning loyalty points. You can always check the exact contribution rate for a specific game in its information section.
How can I see my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to achieve the next level are all visible in the loyalty section of your account dashboard. This area also displays any active benefits and links to the reward store. We suggest examining your progress regularly, especially before the half-year tier reassessment, so you can organize your redemptions and keep your status.
